Untangled29

The Toolkit

Supporting Someone

You don’t need to have all the answers or find the perfect words. Sometimes, simply being there, starting a conversation and truly listening can make all the difference.

Small talk saves lives.

All tools

Starting the conversation

  1. 1

    Choose a quiet moment where they feel comfortable

  2. 2

    Start gently: “I’ve noticed you seem a little quiet lately. How are you?”

  3. 3

    Ask open questions and give them time to respond

  4. 4

    Let them share at their own pace without pressure

  5. 5

    Reassure them that they’re not alone

Listening with care

  1. 1

    Give them your full attention without distractions

  2. 2

    Listen to understand, not just to respond

  3. 3

    Allow moments of silence without rushing them

  4. 4

    Avoid judging, dismissing or immediately offering solutions

  5. 5

    Thank them for trusting you with how they feel

What happens next?